Department
Commercial
Qualifications and skills
- Graduate of a post-secondary institution with IGCSE/‘O’ levels or IGCSE in Maths and English.
- Minimum 2 years relevant working experience in a similar role.
- Must be honest & trustworthy and able to work in a team and under pressure.
- Must be able to work within tight schedules, during week-ends and public holidays.
- Must be proactive, thorough and dependable, customer friendly and service oriented.
- Computer literate ability to use Microsoft Office Suite.
- Excellent influential, interpersonal and communication skills, verbal and written. Able to influence and interact effectively with a wide range of stakeholders and third parties.
- Problem solving and analytical skills.
- A strong team player.
Closing date
26 Apr 2024
Summary
- Attend customers promptly and efficiently with flight bookings and enquiries made in person, by telephone via our call centre, or email whilst offering first class customer service to ensure positive travel experience.
- Act as primary contact to customers travelling on Air Seychelles flights and on domestic and international routes and with other airlines.
- Provide support for online booking for domestic and international travel based on reservations and issue tickets accordingly. Plan routes, itineraries and compute fares and fees.
- Manage Reservations queues on a daily basis and maintain each queue to under 10 a day.
- When assigned to Web Email duties; respond to any Web email queries as per the approved Service Level Agreements; priorities in “rescuing” online bookings as priority duty; respond to any emails accordingly.
- When assigned to Call Centre: to meet all Air Seychelles customer service standards in phone answering conversation management and information delivery.
- When assigned to Front Line desk duties: to meet the Air Seychelles standard in staff presentation, office presentation and courtesy protocols.