Department
Flight Operations
Qualifications and skills
- Graduate of a post-secondary institution with IGCSE in English, French and Mathematics as a minimum qualification *
- Minimum 4 to 5 years’ experience in a customer services role in airline/ground handling industry *
- Has to undertake and pass All Departure Control System (DCS) training
- Excellent interpersonal and communication skills
- Excellent problem-solving ability
- Good computer literacy
- A team player
- Possesses a pleasant disposition- Mature, diplomatic and cooperative
- Excellent grooming standards
Closing date
9 Apr 2025
Summary
- Ensuring efficient and effective passenger handling in compliance with company policies/procedures and customer airlines approved SLAs.
- Supervising punctuality and attendance, conduct and access work performance of staff that fall within the post holder’s jurisdiction and ensure that staff members are well groomed for each shift.
- Performing flight briefings/debriefings where required for inbound and outbound flights on every shift
- Responsible for ensuring that all accountable documents for ancillary revenues are charged correctly and collected.
- Responsible for ensuring that staff and passengers are kept up to date with correct information on flight progress particularly during flight irregularity
- Handling customer complaints. Anticipate difficulties/problems and bring them to the attention of the Airport Duty Manager with recommendations/proposals depending on the circumstances.
- Providing statistical returns as requested by the Guest Services Manager/Airport Duty Manager